Shipping policy

All orders are processed as they enter the system. As they put assembled by hand, please allow for 1 to 2 weeks for processing on single item orders. Orders of more than one item may take longer depending on quantity and product type. Pre-orders, limited edition, and auctions processing times will vary but begin ship dates are usually located in the product description.

Delays may occur during a high volume of orders or for delivery service interruptions beyond our control.

Domestic Shipping Rates and Estimates

Shipping rates are calculated and displayed at checkout. These rates come directly from the shipping provider.

International Shipping

We currently ship worldwide.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kadi Video is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If your order's tracking information shows no movement within ten days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.

Cancelations, Refunds, and Returns

Orders can be canceled within 24 hours of placing an order, except on final sale, auctions, or any item indicated as excluded. After this grace period, all items are added to processing.

In the event that your order arrives damaged in any way, please contact us as soon as possible with your order number and a photo or video of the item's condition. All issues will be addressed on a case-by-case basis, and replacements will be sent when available or applicable.

At this time, due to the nature of the product and business, returns are not accepted. If there is an issue with the order outside of damages, please contact us with the order number.

If you have any further questions, please don't hesitate to contact us.